Our customer support team is available to assist you with any issues you may have, and we're always happy to hear your feedback. you can contact us by email (


We want you to be completely satisfied with your purchase from (BY Hazel). if for any reason you're not happy with your order, we'll do our best to make it right.

Returns: if you need to return an item, please contact our support team within 14 days of receiving your order. we'll provide you with a return shipping label and instructions on return. Once we receive the items, we will issue a refund to your original payment method within 7 business days.

Please note that items must be in their original condition and packaging to be eligible for a return. We do not offer refunds on items that have been worn or damaged.